The challenge
The provider talks to about 200,000 prospective students a year, and its student advisors need each lead fast. When leads were captured by hand, they sat for weeks and typing errors crept in. Both hurt conversations with learners and enrolment rates.
Facebook Lead Ads have the same trap: leads stay inside Meta until someone downloads them, cleans the spreadsheet and imports it into the CRM. At this volume, that doesn't scale.
The solution
LeadAdd connects to the provider's Facebook Pages with a single Meta access token and picks up every lead form on them. Every 5 minutes it pulls in new submissions, including any extra questions on the form.
Each lead is matched on email or mobile, so a learner who enquires twice isn't called twice. It is then sent to the CRM automatically, and advisors are notified. Leads from the provider's USSD and WhatsApp campaigns arrive in the same place.
The result
- No CSV downloads and no re-typing: Facebook leads go straight to the CRM.
- Advisors reach learners within minutes, while they are still interested.
- Duplicate enquiries are merged, not called twice.
- High lead volumes at peak enrolment are handled, with reporting to measure performance.
