Why email alerts matter
Facebook doesn't email your sales team the lead's details. Leads wait in Ads Manager or Leads Center until someone looks. For a small team without a CRM, an email per lead is the fastest way to make sure every enquiry is seen and called.
LeadAdd also keeps every lead on its dashboard with full history, so nothing is lost even when an email is missed.
Set up email alerts
Connect your Facebook lead forms
Paste your Meta token on LeadAdd's Lead Sources page and connect your forms. How to get a token.
Create an Email notification
Go to Notifications → Create Notification and choose Email.
Add recipients
Enter one or more email addresses: a shared sales inbox, a branch manager or an individual consultant.
Choose the trigger
Send on Lead is Created, and optionally Updated to hear when a known person enquires again.
Route leads to the right person
Create one email notification per form or campaign and limit it to that source:
- "Johannesburg open day" form → Johannesburg branch inbox
- "Home loan" form → finance consultants
- Everything else → shared sales inbox
Want the lead in your CRM and an email? Add a second notification for Freshworks or a webhook. Each lead can trigger as many as you need.
Frequently asked questions
Does Facebook send lead notifications by email?
Facebook doesn’t send each lead’s details to your sales team’s inbox. The leads stay in Ads Manager or Leads Center. LeadAdd emails the details to whoever you choose.
How fast is the email?
LeadAdd syncs Facebook every 5 minutes and sends the email as soon as the lead arrives.
Can different forms email different people?
Yes. Create a notification per form and limit it to that source.
Is there a cost?
LeadAdd has a free plan and no card is required to sign up.